Tech Support You Can Trust
Friendly, reliable IT help for homes and home offices in Lancaster & Lititz, PA.
Hi, I'm Mark
I help families and home offices get technology working the way it should: fast, secure, and stress-free. My approach is simple—plain language, honest advice, and solutions that last.
I've supported households and professionals who want their Wi-Fi to reach every room, their computers to run smoothly, and their data to stay safe. You'll always know what I'm doing and why—no jargon, no upsell, and no poking around your personal files.
Evenings and weekends are available, and I'm local to Lancaster & Lititz—so help is never far away.
What I Help With
Home Support
Hourly help for one-time fixes and improvements:
- • New computer setup
- • Troubleshooting & speed-ups
- • App installs
- • Printer & Wi-Fi setup
- • Email fixes
- • Safe backups
24/7 Monitoring
Continuous protection for your family's devices:
- • Round-the-clock threat detection
- • Weekly or bi-weekly updates
- • Instant alerts for serious issues
- • Simple status reports
- • Help applying fixes
- • Peace of mind
Maintenance Plans
Regular care to keep things running smoothly:
- • Monthly or quarterly check-ups
- • System updates
- • Health checks
- • Performance reviews
- • Simple recommendations
- • Preventive care
How I Work
Listen
We start with a quick chat about what's going on and what "good" looks like for you.
Assess
I run a simple health check to find root causes, not just symptoms.
Fix
I make the right changes and explain everything in plain English.
Support
I leave you with clear steps and optional follow-ups so things stay reliable.
Why Families Choose Me
Plain-English Help
No tech jargon—ever. I explain what's happening in language that makes sense.
Privacy-Focused
I don't browse personal files; I only access what's needed to solve the issue.
Transparent Pricing
Clear rates, no hidden fees. You know exactly what you're paying for.
Local & Dependable
Lancaster/Lititz based with flexible scheduling—evenings and weekends available.
Peace of Mind
24/7 monitoring and regular check-ups available to keep your family safe.
Honest Advice
I recommend what you actually need—no upsell, just straightforward suggestions.
Ready for Calmer, Safer Tech?
Let's get your family's computers, Wi-Fi, and security sorted out.
Serving Lancaster & Lititz, PA and nearby • Available evenings and weekends